Walgreens Written Coupon Acceptance Policy ~ Print it!

Updated policy here.  They have changed the two things that I mentioned below and liked the best.  :(

This has been floating around online and I figured it was worth mentioning . . . Walgreens has a new written coupon policy.  This should clarify a few things.  I am going to print it out and put it in my coupon organizer in case I need to show it to a cashier or manager.  I suggest that you do the same.

There are two main points that I want to highlight, but please read the whole thing if you aren’t familiar with Register Rewards (RR) and/or general coupon rules since it’s informative.  The coupon guidelines are pretty generally accepted at most stores — though, that isn’t entirely true since some stores don’t release their policy.  Who knows what it is!?!?!

The most important parts to me . . .

1)  “In the event that any item’s selling price is less than the value of the coupon, Walgreens will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.”   and . .

“The coupon amount must be reduced if it exceeds the value of the item after other discounts or coupons are applied”

** This means that if you have a $1 coupon for a 99¢ item, they should accept your coupon for 99¢.  Simple, but so often misunderstand by managers everywhere.  I’m glad to see this in writing!!

2)  “When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.”

I love this!  I usually try not to press my luck and only give them one coupon, not anymore.  You can use two coupons if the store sale is giving you one item free.   (FYI . . Safeway’s coupon policy states that you can use only one.)  Additionally, my understanding would be that you could use a Buy One Get One free coupon, getting two items for free, but not an additional coupon since that would make the net price go below zero. 

I wish every store would clearly state their policy.  Walgreens, Safeway, and Target are the only ones I know of that have it clearly typed out.  I applaud them!   (Click on the store name if you want to read and/or print their coupon policies.)

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2 Responses to “Walgreens Written Coupon Acceptance Policy ~ Print it!”

  • James Lytle says:

    WOW!  This is awesome, thanks Juli for posting this. 
    The manager from the walgreens called to apologize to me the other day, obviously didn't pay much attention to my email because he tried to offer me a refund for the amount I was owed when I clearly indicated that I received the refund lol…. at least he called but dang some walgreens have issues

    • Juli says:

      I was excited to see it all in writing.  Obviously, it's the small things in life that give me a thrill.  :)  I'm glad your Walgreens fiasco was somewhat resolved.  I had a similar experience and got a call from the store manger who wasn't there at the time.  He even offered to drive to my house to give me what they owed me.  I told him it wasn't about the couple bucks, but the way the manager on duty and the cashier treated me.  That's more important to me than a couple dollars.  Hopefully, both our stores are better now!!

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