We talked to you about Walmart’s new Savings Catcher program here. I decided to test it out last week. I went to Walmart on Wednesday and bought something very simple, a box of Ritz crackers. They can’t mess that up, right? Here’s my receipt clearly showing the Ritz crackers for $2.50 at the very top. It even says at the bottom of the receipt to try their new Saving Catcher program.
Notice the date on the receipt is August 6th. Here’s a copy of the Safeway ad starting August 6th. Safeway is less than 1/4 mile from Walmart here in Prescott Valley. It clearly shows on the front page that Ritz are $1.88.
It took 72 hours to get this email. They didn’t find any differences. Um, really?
I issued a complaint where I had to state the lower price and where. Now, it’s just the point. I want my 62¢. If I have to do all the work for them, I’d rather just stick to price matching using our super easy price matching list that we make every week.
So, that’s my experience with this new program. Do with that info what you wish. I’m going to price match everything that I’m possibly aware of. Then, I’ll use this program as a back up.
We’ve heard from several people on Facebook who have said it works and have gotten back $2, $7 and even $11. So, it CAN work. A lot of people are loving it.
Update: I heard from someone who works for Walmart on this program. He gave me the following information:
For clarification on the comparison - Savings Catcher would match the Safeway club card price (and the advertised loyalty card prices for other stores, too). The competitive set for Savings Catcher is pretty comprehensive. For the specific store you shopped at, it currently includes: Safeway, CVS, Walgreens, Frys, Kmart, Albertsons, Target, Family Dollar, Kohls, Petsmart, Dollar Tree, Staples, Best Buy, Petco, Lowe's, Radio Shack, and Bed Bath & Beyond.
Update on locations/items they’ll “catch” . . .
“Beginning February 14, 2015, we are removing some departments consisting mostly of items that do not have a like for like match at other retailers, such as produce and bakery items. Additionally, we are limiting our comparisons to offers of other mass market retailers, grocery and dollar stores, removing comparisons with drug stores.”
Now, I’m in a small town in Prescott Valley, so I was surprised that it covered so many stores.
They also resolved my issue and I got me my money. :)